Workflow automation & data cleanup (Excel/Power Query/SQL)
Systems support + rollout enablement (LMS/SaaS)
Documentation that reduces tickets and confusion
Tools
SQLPower QueryC-codeLinux & Windows CLIHTML & CSSExcelZendeskSchoox (LMS)Git/GitHubCAD
Experience
CIS Internship — Learning Systems & IT Enablement
Dodge’s / Savings Oil • Tupelo, MS
Febuary 2026 - May 2026
Mapped LMS data flows across a 48-store environment; identified SaaS migration inefficiencies and access gaps
Designed and deployed a workflow friction logging system adopted across multiple store locations to capture operational breakdowns in real time
Built a structured reporting and prioritization framework to translate frontline issues into actionable corporate insights
Automated job code normalization using MySQL + Power Query, improving data consistency between Payroll and LMS systems
Supported mobile LMS rollout across 48 locations, including account provisioning, role-based access, and geofencing configuration
Improved system accessibility and security by refining role/permission structures
Identified and resolved IT–operations disconnects by analyzing Zendesk workflows and frontline usage patterns
Audited cybersecurity training coverage for 964 employees, ensuring compliance and identifying content gaps
Shift Lead / Operations
Dodge’s / Savings Oil • TN
2024 - Current
High-volume operations leadership; trained staff and handled time-sensitive workflows.
Identified day-to-day friction points and translated them into actionable system/process improvements.
Provided Tier-1 troubleshooting for POS and MDM devices, resolving issues through cache clearing, password resets, and system reboots
Trained staff on basic troubleshooting techniques, reducing unnecessary service calls and operational downtime
Documented file conversion processes to improve onboarding workflow efficiency
Customer Service Specialist
Lowes • Savannah, TN
2022 - 2024
Used POS and legacy systems to locate orders, reissue credits, and resolve shipment issues
Created a streamlined system guide to help coworkers navigate legacy workflows and manage customer order data
Projects & Experience
Leadership Experience
Ongoing Since 2016
Lead by stabilizing operations under pressure, prioritizing workflow, and removing bottlenecks.
Translate complex or unclear processes into clear, actionable steps for team execution.
Train through guided independence, reinforcing learning with real-time feedback.
Take ownership when systems or communication break down to maintain continuity of operations.
Identify inefficiencies and implement practical, scalable solutions.
Apply a systems-focused mindset by aligning people, tools, and processes for consistent performance.
Workflow Friction Logging System
Capstone Project • 2026
Designed an operational feedback system targeting 48 store locations to capture workflow inefficiencies.
Built a structured physical and digital intake process focused on frontline usability.
Conducted pilot testing across multiple locations and iterated the design based on real-world adoption challenges.
Identified the execution gap between home office expectations and store-level realities, including missed communication through overloaded email channels.
Proposed a mobile-first solution to improve feedback routing, visibility, and scalability.
Bookkeeping / Invoicing System
Google Sheets • Forms • AppSheet • March 2026
Built a lightweight invoicing system with dynamic pricing, tax handling, and itemized invoice outputs.
Designed backend data structure to support flexible product selection and pricing updates.
Created a user-friendly input interface for non-technical users.
Automated calculations and organized outputs for accounting and tax workflows.
Contracting & Remodeling SEO Website
HTML • CSS • Bootstrap • SEO • Cloudflare • 2026
Developed and deployed a responsive website for a contracting and remodeling company.
Built location-based SEO service pages targeting remodeling, bathrooms, kitchens, flooring, tile, drywall, electrical, plumbing, and general contracting work.
Created sitemap and crawl-friendly structure to support search engine indexing.
Customized Bootstrap template styling with branded layout, project sections, service content, and contact pathways.
Personal Portfolio Website
HTML • CSS • Bootstrap • GitHub • Cloudflare • February 2026
Developed and deployed a responsive personal portfolio website using Bootstrap and custom CSS.
Hosted via GitHub and Cloudflare Pages with version control.
Integrated a custom contact form with backend handling.
Customized UI beyond template defaults for personal branding and usability.
Job Code Data Normalization Tool
SQL • Power Query • Excel • February 2026
Designed a dual-layer data solution using an automated SQL pipeline and a user-facing Power Query interface.
Standardized job code mapping between payroll and LMS systems to improve data integrity.
Implemented validation logic to detect mismatched, missing, or non-compliant records.
Generated clean datasets and exception reports to support operational corrections.